Give the model context
The system passes review rating and text into the generation job. Mention concrete details when you edit the draft so the final reply references the customer’s actual words.
Pair AI with templates
Templates handle repetitive praise quickly without spending quota. Use AI for nuanced complaints where personal wording matters.
Always read before approve
Automated text can be wrong about policies or promises. A quick human read prevents public mistakes.
Personalise the closing
Add the reviewer’s name or a location-specific thank-you line after generation. Small touches signal authenticity.
Tip: Configure brand voice under AI preferences in settings so generation and improve jobs follow your tone, length, and wording guardrails automatically—then edit drafts for edge cases.
What's next
- Creating and managing reply templates
- Replying to a review manually
Still need help? Email info@bizprofile.app.